Complete Mission Successfully

Nothing is easier! Here are the steps to follow:

View the missions:

First, view the “Available missions” section to identify the missions currently available or the other section to see the upcoming missions that might interest you.

The missions are posted regularly, so visit the site frequently in order to select a popular mission of your choice!

Choose a mission:

When a mission interests you, click on its icon to read the general instructions. If the mission is already being viewed by another mystery shopper, try again in a few minutes.

Acceptance procedure:

After reading the general instructions, and if you’re still interested, you will have access to the scenario detailing all the parameters necessary to conduct the mission successfully. (Take note that if the parameters aren’t followed properly, your mission will be cancelled and you will not be paid.)

You have 15 minutes to decide whether you accept or refuse the mission. After this time, the mission will become available again to all mystery shoppers. The mission is registered in your account the moment you click on the “Accept officially” button. It is then your responsibility to complete this mission.

It then becomes visible in the “Home page” and “My missions” tabs under the “Ongoing missions” heading.

The mission is of no interest to you? Simply return to the list of available missions by clicking on the link.

Ongoing missions:

Delay
Once you accept the mission, you are allocated a specific amount of time to complete it.

This delay corresponds to the time you have to carry out the mission and to submit your results. If you have not carried out your mission or you are in the process of completing your questionnaire when the time runs out, the mission will considered as incomplete and will disappear from your account. So, it is important that you plan your time carefully.

If you need more time to complete the mission, you can request an extension. For this, several options are available to you:

By clicking on the “Request an extension delay” link available in the “Home” and “My missions” tabs in your mystery shopper account:

By phone at 1-866-333-5265 or by email: info@lanla.ca

Caution! Allow enough time to notify us. For example, please contact us by phone if your delay expires soon (ex. within the next few hours) in order to allow us enough time to process your request. Remember to always take our office hours into consideration.

Prior to the mission
You must read the mission scenario and take note of all specific details. For questions about the scenario, do not hesitate to contact us.

Before carrying out your mission, always read the questionnaire that you will have to fill out by clicking on the cheat-sheet. We strongly suggest that you print your scenario and your cheat-sheet before doing your mission.

After completing your mission
After completing your mission within the specified parameters in the scenario (for example: specific day and time slot, mission done at the right branch…), you can submit your results online.

If a purchase is required during the mission, you must enter the invoice information (number, date, time, and amount) at the end of the questionnaire.

After, your submitted questionnaire will be evaluated by our team within the next few days. You are required to keep your notes for at least 3 months following the day you transmitted your questionnaire as we might contact you to clarify details of your mission.

The amount to be paid will appear in the “My Previous Missions” section, under “My Missions” tab, and will be issued to you by direct deposit during the following pay period, if you are registered for direct deposit.