Mystery Shopper: How to Complete Your Mission

To successfully complete your mystery shopper mission, read the scenario carefully, follow the instructions and submit your results before the deadline. This guide walks Lanla mystery shoppers through each step, from choosing a mission to submitting the questionnaire.

1. Browse mystery shopper missions

Check the “Available missions” section to find current or upcoming missions that interest you. New missions are posted regularly, so visit this section often to see the latest opportunities.

2. Choose a suitable mission

When a mission interests you, click its icon to read the general instructions. If another mystery shopper is already viewing it, try again a few minutes later.

For more details, read our guide on how to select a mission.

3. Read the scenario and accept the mission

After reading the general instructions, you can access the scenario, which outlines every requirement. If you do not follow the required parameters, your mission will be cancelled and you will not be paid.

You have 15 minutes to make your choice. After that, the mission becomes available to all mystery shoppers again. It is added to your account when you click “Accept officially”.

The mission then appears under “Ongoing missions” in the “Home” and “My missions” tabs.

If the mission does not interest you, click “Return to the list of available missions” or “I refuse the mission”.

4. Meet your mission deadline

Your allotted time includes both completing the mission and submitting your results. When the time expires, the mission disappears from your account, even if you are still filling out the questionnaire. Allow enough time to complete every step.

If you need more time, request an extension from your mystery shopper profile under “Home” or “My missions”. You can also contact us at 1-866-333-5265 or info@lanla.ca.

If your deadline is only a few hours away, call us during office hours so that your request can be handled in time.

See the instructions to extend or cancel a mission.

5. Prepare for your mystery shopper visit

Before your visit, reread the scenario and note any special requirements. Contact us if you have questions about the instructions.

Review the questionnaire using the memory aid so you know what information to collect. We recommend printing both the scenario and the questionnaire memory aid before your mission.

6. Submit your results and track your payment

Once you have completed the mission according to the scenario, including the specified day, time slot and location, submit your results online before the deadline.

If a purchase was required, enter the invoice number, date, time and amount at the end of the questionnaire. If needed, follow the steps to add an invoice.

Our team will review your questionnaire in the days following submission. Keep your notes for at least three months after submitting the questionnaire, as we may contact you to clarify certain points.

The amount you will receive appears in “My Previous Missions” under “My Missions”. If you are registered for direct deposit, it will be paid during the next pay period.