Customer Service Processing Time

Our customer service team strives to handle all requests promptly. We aim to provide quick and efficient assistance, with most queries being addressed within 24 business hours or less. 

You can reach our customer service by email at info@lanla.com or by phone at 1-866-333-5265 anytime during our business hours, Monday to Friday from 8 am to 5 pm. 

Outside of these hours, feel free to leave us a message or send an email, and a member of our team will address your inquiry as soon as possible during our next business hours. 

Your satisfaction is our priority, and we are continually working to ensure quick response times and exceptional service. 

Following up on your question

Business hours are the hours during which the customer service team is available, as listed above. A message left in the evening or over the weekend will be addressed during the team’s next business hours. The response target described in this article is a general service goal, rather than a guaranteed deadline for every individual request. When asking for help, describe the issue and the action you were attempting so the team can understand your situation. If you need to follow up, refer to your original question and explain any relevant change since you contacted us. Questions about a questionnaire’s validation should be checked against the mission acceptance guide, because review by the quality control team is a separate process from a general customer service response.