Reset Password

To reset your password: 

• Go to the homepage of the Lanla application. 
• Simply click on the “Forgot Password?” button. 
• Enter your user email address. 
• Click on “Continue.” 

An email will be sent to you with the steps to follow to reset your password and access your Lanla profile. 

Before requesting a reset

Use the email address associated with your existing Lanla profile. The reset starts from the application’s sign-in page; you do not need to create another mystery shopper account to regain access. After selecting “Forgot Password?”, enter that address and select “Continue”. Then open the email sent to that account and follow the instructions it contains. If you cannot find the message, check the inbox and junk folder for the address you entered. A message sent to a different email address will not help you access your original profile. If you still cannot complete the steps, contact Lanla customer service and explain where the process stops: entering your address, receiving the email, or following its instructions. Never include your password in an email or support request.