Disrespectful Behavior or Comments

At Lanla, we encourage respectful exchanges and aim for all communication to be marked by kindness. We believe in an environment where everyone is treated with respect and understanding. 

Any behavior or language that is abusive, disrespectful, aggressive, offensive, or insulting may result in the immediate closure of your Lanla account for a violation of the terms of use, and this suspension may be indefinite. 

How to describe a concern constructively

You can explain a problem or disagreement clearly while keeping your communication respectful. Describe the situation, the mission or application feature involved, and the result you expected. If an error message appears, quote that message rather than directing comments at a person. This gives the support team useful information to understand your concern. A respectful request can still be specific: explain which instruction is unclear or which step you cannot complete, and ask for clarification. The conditions described above apply to communication with Lanla, including when you are dissatisfied with an outcome. Consult the terms of use for the conditions that govern your account. If you need assistance with a mission, rewards or profile settings, use the help center or contact customer service with a factual description of your question.